How (Dis) Connected, no customer service | Business Officer

A friend of mine bought a desktop publishing software on your computer a major online seller of the equipment.

--> instructions of a strong independent workstation is configured wanted, with a large screen, large hard drive and fast graphics cards. At the same time he bought --> top-of-the-line scanner and laser printer. --> When the part arrived, I could not find a cable to the computer with the printer. Of course, he was worried and called the dealer. The seller told him he should be --> Buy the cable from your local computer store. --> This is absurd! It is also no indication of quality customer service. If he wanted to go shopping, computer components, could also buy the entire system from a local dealer. --> People are buying online and not sent to conveniently shop locally missing cables. It?s just not a good quality of customer service. --> My friend protested. --> dealer told to carefully read the accompanying the delivery note with the new laser printer, and pointed out that the cable connecting the printer to the computer is not --> list. --> This is ridiculous, too! The supplier may be right about what is included with the printer, but they were completely wrong about how his real problem. They were missing in acute --> quality of customer service. --> A friend of mine to protest again. --> in which case the dealer was trying to justify why it has not submitted any cable. --> manufacturer says that many people buy a laser printer to be installed ?network? with the necessary connection cables already. --> This is nonsense of the highest order! --> the seller knew that my friend bought a standalone system, because the same dealer sells, installs and adds a separate computer with him. --> Let me explain that I admire your PC manufacturer and marketer of a lot of their own machines ? and their shares. but at this stage of the story, I personally present and --> wrote directly to the company that the quality of customer service. --> For a permanent basis, bureaucratic rigidity, and a blatant unwillingness of customers to see the world from the perspective of this major online computer retailer has occurred --> dubious beneficiary of ?Infinite absurdity of the prize.? This is not a sign of quality customer service --> Two days later, the seller delivers the mate cable is needed. They were the cables in stock at all times. --> Key learning site quality customer service --> Comfort is very valuable to offer to their customers, especially in today?s busy world. But the comfort of the customer experience is measured, not to your explanation, the argument --> or packing lists. The smallest missing information can become a big customer problem. Do not miss the small things that affect the quality of customer service. --> Events steps to quality customer service --> deal with the whole experience of customers at the time of the order, receipt, installation, operation, maintenance, upgrades and add a product or a service. Create --> new ways to smooth and refine processes to improve the quality of customer service. Make it easy for customers to do business with you, that even goes --> someone else, because the quality of customer service. --> UpYourService --> About the Author: Ron Kaufman

is a leading educator and motivator to improve customer service and uplifting service culture. It has written a bestseller, ?UP! Ready to serve? books and founder of the UP! Your services. If you want more articles about education and cultural services, visit UpYourService.com

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This entry was posted on Thursday, October 6th, 2011 at 12:07 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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